MTM is the state of Rhode Island’s non-emergency medical transportation (NEMT) manager. We arrange rides for eligible Rhode Island residents as follows:

• Qualified individuals can receive rides to non-emergency Medicaid-covered appointments.
• Non-Medicaid enrollees who qualify for the Elderly Transportation Program (ETP) can receive rides to medical services.
• Participants in the Temporary Assistance for Needy Families (TANF) Program/RI Works can receive monthly bus passes to pursue employment opportunities.

Transportation to non-emergency medical appointments.

Reimbursement mileage if you provide your own transportation 

Your rides can be booked online through MTM Link. You may also call us at 1-855-330-9131 (TTY: 711). You must call at least 48 business hours before your appointment, unless your trip is urgent. We schedule routine trips Monday through Friday from 5 a.m. to 6 p.m. You can schedule urgent trips 24 hours a day, seven days a week.

Important Toll-Free Phone Numbers:

• To schedule a ride call 1-855-330-9131 (TTY: 711)
• If your ride is late call 1-855-330-9131 (TTY: 711)
• To file a complaint call 1-866-436-0457 (TTY: 711)