Inclusion Policy for Service Providers

The Medical Home Portal (Portal) seeks to provide reliable information and resources to help clinicians, care coordinators, and families care for children and youth with special health care needs (CYSHCN). Towards that end, the Portal maintains an online searchable database of service providers (organizations, companies, or individual providers, physical or virtual, with whom/which an interaction takes place) that have been identified by Portal staff or partner organizations as useful for CYSHCN in their state.
Most of the Portal’s nonprofit, government and educational listings are shared with us by 2-1-1 organizations and other information and referral (I&R) entities (1) that generally follow the Alliance of Information & Referral Services (AIRS) Standard 7 policy for inclusion/exclusion. (2) The remainder are collected by Portal staff and collaborators through a variety of ascertainment methods. Currently, Portal information sources include:
  • United Way Utah 2-1-1
  • University of New Mexico Center for
    Development and Disability
  • Children’s Special Health Services,
    Montana Public Health
  • Utah Department of Health
  • Utah Dental Association
  • Idaho Careline 2-1-1
The Portal lists nonprofit and professional service providers; exceptions may be made for sole-source or exceptional-source providers of key services. The following types of services/providers are eligible for inclusion in the Portal:
  • Specialized information sources that maintain current and accurate information about agencies such as subsidized housing, licensed and registered childcare providers, physicians, and dentists
  • Specialized information sources that maintain records on assistive technology or adaptive equipment providers or related information
  • Hospitals, regional clinics, specialty clinics, healthcare and mental health organizations and professionals that are relevant to CYSHCN and their families
  • Self-help support groups, grass roots, and collaborative organizations that have or have not obtained a nonprofit status but have an identified contact point and have been vetted by Portal staff
  • Toll-free hotlines that offer information about health and human services or direct assistance for individuals and/or families
  • 2-1-1 Call Centers, crisis centers, and comprehensive and/or specialized information and referral services
  • Educational organizations, including (but not limited to) early education providers, school districts, boards of education, and private schools that serve children or youth with disabilities or behavioral/emotional disorders
  • For-profit organizations providing unique services not adequately available from the nonprofit sector and known to be beneficial to children with special health care needs and/or their families; or services that are free, reduced cost, or charged on a sliding fee scale. Examples include (but are not limited to) healthcare specialists, mental health providers, and companies that provide assistive technology for people with disabilities.
  • Note on cost of service: While most government, nonprofit, and educational health and human services are offered to the public for free, at low cost, or as payable by a third party (such as Medicare or Medicaid), if a service’s cost is considered to be generally prohibitive the service may not be included in the Medical Home Portal.
  • For-profit companies that offer a product known to be beneficial to children with special health care needs and/or their families

Statement of Responsibility

The Portal reserves the right to prioritize, edit, and limit entries. Inclusion does not imply endorsement of an organization or its individual programs or services, nor does omission reflect disapproval. While we strive to maintain accurate information in the database, its accuracy cannot be guaranteed.
The Portal currently provides information and referral for services and resources with a concentration in Utah, Idaho, Montana, and New Mexico. This Statement of Inclusion/Exclusion Criteria serves as a foundational document for the collective Medical Home Portal community resource database, and may be slightly modified by each partner agency in order to reflect the needs of their local community.
The Medical Home Portal reviews the inclusion/exclusion criteria on a regular basis (every four years at a minimum) to ensure that they continue to meet the needs of the communities we serve.

(1) In Canada and the United States 2-1-1s are an easy-to-remember three-digit telephone number meant to provide information and referral (I&R) to health, human and social service organizations.
(2) AIRS Standard 7 guidelines: provide health or human services; be licensed or certified, when applicable; have a consistently available contact person, location, and telephone number; have provided services for at least six (6) months.

Authors & Reviewers

Initial Publication: November 2013; Last Update: September 2014
Current Authors and Reviewers (click on name for bio):
Authoring history
(Limited detail is available on authoring dates before 2014.)
AAuthor; CAContributing Author; SASenior Author; RReviewer